The service layer agreement is appicable for services where its explicitly stated as SLA. For all other claims, this SLA is not applicalbe.

 

Network uptime: HostCircle takes extensive care to give you the maximum network uptime possible. If we don't keep up with the uptime guaranteed, we pay you back a part of the money you paid for the service. If the network uptime falls below 99%, we will refund you 100% of the money paid by you.

 

Other infrastructure: We make sure the other features like redundant power, HVAC stays online. If the uptime is affected more than 99%, then you can request a refund of 50% of the money paid.

 

Hardware replacement: We guarantee that our hardware replacement will be made in

• 24 hrs for Unmanaged dedicated server.
• 12 hrs for managed dedicated server.
• 12 hrs for shared and reseller hosting services

If these replacement can't be made in specified time, then we refund 100% of the money paid for the particular service for the particular month.

 

Loss of data: We are in no way resposible for the data stored in the bank up space provided. Its the customer's resposibility for maintaing a backup copy when the data in the back up server fails.

 

Note: All refund made are for particular month, Yearly paid services can't make a claim for all the money paid except for the particular month. If you have questions, please contact us.